How long will it take for my order to ship?

All orders ship within 1-3 business days, Monday- Friday except for all major US holidays. 

Do you ship to other countries outside of the USA?

Yes, we ship to Canada, Europe, Japan, and Australia

My tracking said it was delivered, but I didn't receive it?

Hope is not lost! Following these instructions enables you to get your package as quickly as possible if it's around.

  1. Verify the shipping address
    • You can look up your order's shipping address by logging into your account.
  2. Look for a notice of attempted delivery
  3. Look around the delivery location
    • Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
  4. See if someone else accepted delivery
    • Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
  5. Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it 'delivered'.
  6. Wait 36 hours—packages can show as delivered while still in transit.
  7. If your order is 36 hours past the expected delivery date, then you will want to file a missing package claim with the shipping carrier and contact us at sales@veisebeauty.com with the claim number.
Please note: Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available). It may take additional time for delivery. If the tracking doesn't update within 3 weeks, the package is considered missing at that point.

If a package falls into this category, Veíse reserves the right to send a replacement. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.

Do you test on animals?

Absolutely not. Never have, never will. We only use ingredients that are safe for humans, so there's no need to test on animals. We test on us :) We are also PETA certified.

How do I sign up for a subscription?

On each product, there's the option to purchase our products one time or subscribe to monthly shipments, so you never have to worry about running out! Your subscription will ship every 30-90 days after your first order, depending on the length of subscription you choose.

Veise Beauty Hydrating Face Subscription

How do I cancel my subscription? 

Please email sales@veisebeauty.com with the subject line "Subscription Cancellation" or log into your account and you can cancel their as well. 

Subscriptions for the current cycle must be canceled three days prior to renewing. Once subscription has renewed for the month, the cancellation will take effect the following month. We are unable to cancel or issue a refund if subscription has not been canceled three days prior to ship date.

What's your refund policy?

We're bummed your veíse didn't work out! We accept returns on unused or undamaged products in the original veíse packaging within 30 days of your ship date. Shipping is non-refundable for returns and exchanges. We are unable to process returns or exchanges for: sale items, any opened or used products, international orders, items orders via rewards points, pre-orders, and all veíseland items (shirts, socks, blankets, patches, mirrors, collectibles, stickers, postcards, etc) or exclusive apparel, swimwear, shoes, or socks.

What if my product is defective or damaged?

Please alert us within 3 business day of receiving your package by emailing us at sales@veisebeauty.com

What if my question isn't listed here? 

Please email us at sales@veisebeauty.com or let us know on the online chat. Agents are available 24/7 to help with your order

How do I sign up for your perks program? I see the rewards look awesome!

Great question! On the bottom right hand corner of your screen, there is a pink heart. Fill out the quick sign up form and that's it!

How do I get extra rewards points?

Oooh over achiever! We love that! Please read the options in your rewards program as these change frequently. Stay up to date by joining our Glow Perks. Sign up on the bottom of veisebeauty.com

How can I follow on social media?

Yay! We love how committed you are! Follow on Instagram, Pinterest, Twitter, Tumblr, and Facebook by searching - @veisebeauty @veiseapparel and @veisefood - for more, click the social media icons on the bottom of our site - veisebeauty.com